Shipping policy

Standard Shipping

At sign-mate, it’s our mission to provide quality equipment at affordable prices to everywhere. Most standard shipments are sent through express delivery. The specific service depends on the size and weight of your order.

When will I receive my order?

Packages usually reach the destination in 7-9 business days, but occasionally take longer. Orders placed after 10 am Pacific Time may require +1 day to process. For example, orders placed after 10 am on a Friday may not be processed and shipped until the following Monday.

How do I track my order?

Shipping Confirmation

You will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package here.

This tracking information may take about 12 hours to become available.

Issues With Tracking Info

We are always happy to help, but unfortunately, we only have access to the same tracking information you have. We hope you can try to resolve any issue with the carrier directly. If all fails, please contact our support team directly for assistance at

Taxes and other charges

Depending on the country of delivery, you may be required to pay extra tax or charges such as VAT and/or import duties.